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Sugar Glider Store Posting Page
Thursday, June 2, 2011

Manufacturer Recall - PVC Sugar Glider Cages
Martins PVC coated cages sold from October 2010 - May 2011

Pertains to 'PVC' coated Sugar glider cages only. These are identified as the Sugar glider cages with the thick black PVC coating on the wire, purchased between Oct. 2010 - May 2011.

If you purchased a PVC coated (Martins) Sugar glider cage from the Sugar Glider Superstore website, or any other retail website between October 2010 thru May 2010, please contact the manufacturer - Martins Cages about a cage recall (contact information listed below).

At this time, there is no indication that the PVC coated cages are definitely a cause of health issues with pet Sugar gliders, but there is a possibility that the PVC coated wire may be an issue, therefore as a precautionary measure, Martins Cage company will replace their PVC coated cages (sold between the above listed dates) with powder coated cages at no cost to the customer.

The PVC coated Sugar glider cages that the recall applies include the following models as previously listed on the Sugar Glider Superstore website: Castle Cage, Tower Cage, Mansion cage, Travel Cage, these were the (all black) PVC coated Sugar glider cage models only, and only the cages purchased between Oct. 2010 and May 2011. No other pet cage models sold on the Sugar Glider Superstore website are effected by this recall. This recall only applies to PVC coated Sugar glider cages purchased during these dates, no other pet cages are effected.

At this time, if you house a Sugar glider(s) in a PVC coated cage that was purchased between Oct. 2010 and May 2011, please remove your sugar glider(s) from the cage, and contact Martins Cage company immediately to determine if your PVC cage is one that is effected by the recall.

Martins Cage Company (the cage manufacturer) is currently working on a new line of Sugar glider cages made from another material, and they will gladly replace any of their PVC coated Sugar glider cages that were purchased between Oct. 2010 thru May 2011.

Martins Cage Company will soon have available sugar glider cages made in powder coated wire, which they will replace the PVC coated cages with. This will take a little time, but as soon as they are available they will be happy to replace your existing cage with a powder coated version of the Sugar glider cage model that you purchased between the dates listed above.

It would be helpful if you could please e-mail Martins Cages at: sales@martinscages.com if you own one of the cages in question, so they can put you on the priority list to have a new powder coated cage shipped out to you as soon as possible. Please put "cage replacement" in the subject line and include your name and current address.

The Sugar Glider Superstore will provide any updates to the recall, along with keeping you informed of any other information that becomes available to us.

Contact Information for Martins Cage Company:
email address - sales@martinscages.com
Phone number for Martins Cage Company - 888-451-2234
Contact person at Martins Cage Co. - Diane


by: Sugar Glider Store

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